آخر تحديث: 27 يوليو 2026

توضّح سياسة الخصوصية هذه كيف تقوم dewybie (the "Site", "we", "us", or "our") بجمع معلوماتك الشخصية واستخدامها والإفصاح عنها عندما تزور خدماتنا أو تستخدمها أو تقوم بالشراء من dewybie.com (the "Site") أو تتواصل معنا بخصوص الموقع (ويُشار إليها مجتمعةً بـ «الخدمات»). لأغراض هذه السياسة، يُقصد بـ «أنت» مستخدم الخدمات، سواء كنت عميلاً أو زائراً أو أي فرد جمعنا معلوماته بموجب هذه السياسة.

يُرجى قراءة سياسة الخصوصية هذه بعناية. باستخدامك أيّاً من الخدمات والوصول إليها، فإنك توافق على جمع معلوماتك واستخدامها والإفصاح عنها كما هو موضّح هنا. إذا كنت لا توافق، يُرجى عدم استخدام الخدمات أو الوصول إليها.

التغييرات على سياسة الخصوصية هذه

قد نحدّث سياسة الخصوصية من وقت لآخر، بما في ذلك لتعكس تغييرات في ممارساتنا أو لأسباب تشغيلية أو قانونية أو تنظيمية. سننشر النسخة المعدّلة على الموقع، ونحدّث تاريخ «آخر تحديث»، ونتخذ أي خطوات أخرى يقتضيها القانون الساري.

كيف نجمع معلوماتك الشخصية ونستخدمها

To provide الخدمات, we collect المعلومات الشخصية about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

بالإضافة إلى ذلك to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve الخدمات, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend الخدمات, our rights, and the rights of our users or others.

ما المعلومات الشخصية التي نجمعها

يعتمد نوع المعلومات الشخصية التي نحصل عليها على كيفية تفاعلك مع موقعنا واستخدامك لخدماتنا. When we use the term "المعلومات الشخصية", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of المعلومات الشخصية we collect.

المعلومات التي نجمعها مباشرة منك

Information that you directly submit to us through خدماتنا may include:

• التواصل details بما في ذلك your name, address, phone number, and email.
• Order information بما في ذلك your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information بما في ذلك your username, password, security questions and other information used for account security purposes.
• Shopping information بما في ذلك the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.
  • Loyalty points/product reviews/referrals/gift cards saved
• Customer support information بما في ذلك the information you choose to include in communications with us, على سبيل المثال, when sending a message through الخدمات.

Some features of الخدمات may require you to directly provide us with certain information about yourself. يجوز لك elect not to provide this information, but doing so may prevent you from using or accessing these features.

المعلومات التي نجمعها عن استخدامك

We may also automatically collect certain information about your interaction with الخدمات ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("ملفات تعريف الارتباط"). Usage Data may include information about how you access and use موقعنا and your account, بما في ذلك device information, browser information, information about your network connection, your IP address and other information regarding your interaction with الخدمات.

المعلومات التي نحصل عليها من أطراف ثالثة

Finally, we may obtain information about you from third parties, بما في ذلك from vendors and service providers who may collect information on our behalf, such as:

• Companies who support موقعنا and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit موقعنا, open or click on emails we send you, or interact with خدماتنا or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this سياسة الخصوصية. Also see the section below, مواقع وروابط الأطراف الثالثة.

كيف نستخدم معلوماتك الشخصية

• Providing Products and Services. نستخدم your المعلومات الشخصية to provide you with الخدمات in order to perform our contract with you, بما في ذلك to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.
• Marketing and Advertising. قد نستخدم your المعلومات الشخصية for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your المعلومات الشخصية to better tailor الخدمات and advertising on موقعنا and other websites.
• Security and Fraud Prevention. نستخدم your المعلومات الشخصية to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. إذا كنت choose to use الخدمات and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. إذا كنت believe your account has been compromised, please contact us immediately..
• Communicating with You and Service Improvement. نستخدم your المعلومات الشخصية to provide you with customer support and improve خدماتنا. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

ملفات تعريف الارتباط

Like many websites, we use ملفات تعريف الارتباط on موقعنا. For specific information about the ملفات تعريف الارتباط that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. نستخدم ملفات تعريف الارتباط to power and improve موقعنا and خدماتنا (بما في ذلك to remember your actions and preferences), to run analytics and better understand user interaction with الخدمات (in our legitimate interests to administer, improve and optimize الخدمات). We may also permit third parties and services providers to use ملفات تعريف الارتباط on موقعنا to better tailor the services, products and advertising on موقعنا and other websites.

Most browsers automatically accept ملفات تعريف الارتباط by default, but you can choose to set your browser to remove or reject ملفات تعريف الارتباط through your browser controls. Please keep in mind that removing or blocking ملفات تعريف الارتباط can negatively impact your user experience and may cause some of الخدمات, بما في ذلك certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking ملفات تعريف الارتباط may not completely prevent how we share information with third parties such as our advertising partners.

كيف نفصح عن المعلومات الشخصية

In certain circumstances, we may disclose your المعلومات الشخصية to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this سياسة الخصوصية. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (بما في ذلك to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend الخدمات, our rights, and the rights of our users or others.

نفصح the following categories of المعلومات الشخصية and sensitive المعلومات الشخصية about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data Geolocation data such as locations determined by an IP address or other technical measures	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive المعلومات الشخصية without your consent or for the purposes of inferring characteristics about you.

المحتوى الذي ينشئه المستخدم

The Services may enable you to post product reviews and other user-generated content. إذا كنت choose to submit user generated content to any public area of الخدمات, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

مواقع وروابط الأطراف الثالثة

Our Site may provide links to websites or other online platforms operated by third parties. إذا كنت follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, بما في ذلك the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, بما في ذلك information you share on third-party social networking platforms may also be viewable by other users of الخدمات and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on الخدمات.

بيانات الأطفال

The Services are not intended to be used by children, and we do not knowingly collect any المعلومات الشخصية about children. إذا كنت are the parent or guardian of a child who has provided us with their المعلومات الشخصية, يجوز لك contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this سياسة الخصوصية, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) المعلومات الشخصية of individuals under 16 years of age.

أمن معلوماتك والاحتفاظ بها

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” بالإضافة إلى ذلك, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your المعلومات الشخصية depends on different factors, such as whether we need the information to maintain your account, to provide الخدمات, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

حقوقك

Depending on where you live, يجوز لك have some or all of the rights listed below in relation to your المعلومات الشخصية. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know: يجوز لك have a right to request access to المعلومات الشخصية that we hold about you, بما في ذلك details relating to the ways in which we use and share your information.
• Right to Delete: يجوز لك have a right to request that we delete المعلومات الشخصية we maintain about you.
• Right to Correct: يجوز لك have a right to request that we correct inaccurate المعلومات الشخصية we maintain about you.
• Right of Portability: يجوز لك have a right to receive a copy of the المعلومات الشخصية we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: يجوز لك have the right to ask us to stop or restrict our processing of المعلومات الشخصية.
• Withdrawal of Consent: Where we rely on consent to process your المعلومات الشخصية, يجوز لك have the right to withdraw this consent.
• Appeal: يجوز لك have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and يجوز لك opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. إذا كنت opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

يجوز لك exercise any of these rights where indicated on موقعنا or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, يجوز لك designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

الشكاوى

إذا كنت have complaints about how we process your المعلومات الشخصية, please contact us using the contact details provided below. إذا كنت are not satisfied with our response to your complaint, depending on where you live يجوز لك have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

المستخدمون الدوليون

يُرجى ملاحظة that we may transfer, store and process your المعلومات الشخصية outside the country you live in. Your المعلومات الشخصية is also processed by staff and third party service providers and partners in these countries.

If we transfer your المعلومات الشخصية out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

التواصل

Should you have any questions about our privacy practices or this سياسة الخصوصية, or إذا كنت would like to exercise any of the rights available to you, please call or email us at support@dewybie.com or contact us at dewybie, Dubai Digital Park, Dubai Silicon Oasis, Building A1, Dubai DU, الإمارات العربية المتحدة.